Problemas de Conexión y Lag en Gaia

[Highway]

Thanks for the info. We have an memory leak and will look into the cause of it.

 

[gonzaabel]

19:05 server time... the server goes off with previous heavy lags.

F for my mission on 70%

 

[gonzaabel]

it looks like it's not off but it's very lag.

 

[gonzaabel]

19:11 it's working normally again.

 

[gonzaabel]

It looks like the server Gaia is getting lag as before

You can take a look?

 

[gonzaabel]

Seeing how Aurora server has recently so much people connected at the same time and the server is not lagged, I was thinking to check tomorrow if along the day after the update the server goes better.
Because if by that the server goes without lag (or at least better) maybe the workaround for this will be to put a daily restart...

The server stills with lag, one of the things that is affected is the orbital strike. You use this and it delays to explode or it appears on wrong coordinates, result in the NPC not being damaged with this.
Also the fleet history, messages and member list is affected when I change the clan rank to someone (and the message takes a lot to appear). When I jump my jumpship the message of "The Doctor sent the jump ship to X" also takes a lot to appear.
The lag also generates infinite loading screens or loading screen freezed when the player changes zone (not always but it happens).

I don't know but I hope you can find what goes bad on Gaia to fix it

 

[Highway]

We changed some configuration today. Lets see if it helps.

 

[gonzaabel]

okk thanks for that. I am working right now but I have notified of this to my clan to check if it goes better...
Otherwise I will connect later and I will tell to you how it goes.

 

[gonzaabel]

when I connect the server goes very well for a couple of hours. Included the clan messages appears quickly.

At aprox 18:45pm server time we see some lag and the messages starts to delay to appear again.

But maybe right now are connected more people than before. So it sounds like when more players are connected, more lag has the server.

 

[gonzaabel]

16:02 time server

the server is taking too long to response... (now is fine)

PLEASE keep trying to fix GAIA problems, this is the unique server where that weird problems occurs

other problem when the server is lagged is the bug of the skills. You active the skill for example the repair droid, because you see the item ready to use but for the server (by the lag) it is not ready yet. And it cause many deaths.

 

[Bruno20]

Hay últimamente mucho Lag y continuamente el server se congela en varios momentos se queda cargando, no deja moverse fluidamente en los planetas ni estas exento en orbita.

 

[gonzaabel]

I don't know if you made any change on the settings but the server is worst than yesterday

 

[Highway]

Sorry for the lags currently. There are several things coming together causing high load on the servers. The start of the easter events on all of our games, more concurrent players and an inconsistent network stability due to the current pandemic.

We will improve our monitoring to optimize the server performance but this will take some time.

 

[gonzaabel]

17:35 Gaia server time, some players lost connection in the game. And it is heavy lag.
Things like that happens everyday and maybe I'm the unique reporting this issue but many all players suffer it and is horrible to play in this condition

sometimes it looks like the connection with the entire game gets lag or is interrupted. Because if I do ping to 209.239.125.198 it has many packets losed and the ping increments of 170ms to 220ms. Right now it is in 170ms but it have around 10% packet lost. (I don't know if this information is useful). But when the connection is poor to that ip, the entire game is lagged even if I am playing on Aurora server.

But other times is the server that has heavy lag, so hopefully you can find some solution to fix Gaia problems... (maybe moving the server to Europe? if it not cost so much?)

Thanks in advance.

 

[gonzaabel]

Gaia still with lag after today's update

 

[Highway]

Yeahh its really hard to track down the main cause. We had high hopes that today update could help on peformance, but sadly it seems to have only minor impact. Dont worry we are on it finding it

 

[gonzaabel]

ok is good to know that you are working on it. Thanks for the reply!!

 

[Highway]

Lets see how the hardware adjustment works out for gaia now. ^^

 

[gonzaabel]

hehe I was notified by my clan through WhatsApp that the server Gaia goes off by around 1 hour. And reading the Dino Storm forum it looks like there you have adjusted the hardware because of lag on one american server. So I supposed that you sure was trying to adjust the hardware for Gaia as well. :mrorange:

I will connect to play in a few hours and we will see in the night with more people connected how it goes. **crossing fingers**

Thanks

 

[gonzaabel]

I connect right now and after test the change of rank into clan. It still take too long to change the rank (and when I go to orbit from hangar, it takes like 1 to 2 minutes to charge). That happens between 15:00 ~ 15:05 pm server time. After that, the next rank change happens quickly.
That's for now, I will comment later...