Remnant blueprint progress bug on completed blueprints

[ExTrEeMeSt]

I've noticed some blueprint parts missing in my hangar and pilot profile > blueprints.
Once completed they should keep stacking parts (1/6) etc. with the x amount. Yet after a few sessions they start dissapearing from my in-game lists. For example the balanced stun charge I'm quite sure of I collected 7 parts shows as (0/6) 1x, and the long shield 8 parts collected also shows as (0/6) x1.

Please fix this visual bug/return the missing parts, should be able to find who collected which from logs.

 

[Narokath]

Hey ExTrEeMeSt,

Please contact our support team about this. In case this would be your first time contacting support, you will need to register a support account:

1. Go to https://support.splitscreenstudios.com/
2. Click on "Register" and follow the instructions
3. Watch your email inbox for an automated email from the support system that contains a verification link; click that link in order to activate your support account
4. Return to https://support.splitscreenstudios.com/ and log in with your support login data
5. Click on "Get Help" and follow the instructions

 

[ExTrEeMeSt]

Hey ExTrEeMeSt,

Please contact our support team about this. In case this would be your first time contacting support, you will need to register a support account:

1. Go to https://support.splitscreenstudios.com/
2. Click on "Register" and follow the instructions
3. Watch your email inbox for an automated email from the support system that contains a verification link; click that link in order to activate your support account
4. Return to https://support.splitscreenstudios.com/ and log in with your support login data
5. Click on "Get Help" and follow the instructions

Isn't it easier to do a check for all players and do a refund for everyone?
If u're able to make a dump of remnant related logs I can help make an overview in Excel or smtin.

 

[ExTrEeMeSt]

My history is wiped cause of otbs, and Ive adjusted my excellist a couple times cause I thought they were typing mistakes. So it's hard to tell playerside who lost what exactly.

 

[Narokath]

Following today's game update, we restored all Remnant blueprint parts that were lost due to the bug that we fixed with our July 22 hotfix (restored BP parts for all pilots).