Wow, relax!
As with any piece of technology, things often break. It happens to cars, TVs, even your very own computer. Something happened, I'm sure they're aware of it.
No compensation is likely due to the fact it is probably caused from something out of their control or just a simple failure. I'm VERY sure it isn't intentional, ergo you will not be compensated if they could help it.
Just ask for help to drop a snowman. It's open instance so just ask someone to help and then leave. It's very simple, really.