Problem playing this on a laptop

[Firebrand1]

I just tried to launch the client on a laptop using Win 7, it keeps failing to connect to the game server. It updates fine, it just can't connect to the actual game. The browser works fine, i might add, i use the client.

I turned windows firewall off, no joy, so i ran a medic report and noticed it failed one of the tests, here's the data below.

System information:
----------------------------------
Date: Sun Mar 13 11:31:53 CDT 2011
OS name: Windows 7
OS version: 6.1
OS arch: x86
Java VM version: 19.1-b02
Java version: 1.6.0_24
----------------------------------

REPORT
------------------------------------------------------------------------------------------------------------------------------------------------------------
Checking free diskspace:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Launch a process:
couldn't launch external process

what could cause that and how do i fix it? i'm not as familiar with Windows 7 as i am with Vista and XP...(just got this laptop a few months ago.)

 

[balance]

i use a laptop aswell and i have this problem aswell but my advice is this if you use repair pg x 3 or 4 times then it works fine (well it does for me lol)

 

[Primeus]

i dont have any probs whit my laptop that also runs on winds 7 but do what balance says that helps on my normal pc

 

[Hefesto]

Hello m8, I need you run the medic report, past it in a text and attach it in a ticket to send at support sounds as hardware issue,
http://pirategalaxy.com/support/medic

 

[Firebrand1]

i did run the medic report lol, that's what that string of text is from.

 

[TommygunSlinger]

Same issue on a desktop with AMD 3500+ 4 gigs of ram and a 7900 GS video card.

I've actually found an inconsistent workaround that got it working last night but not today. Uninstall and reinstall the client a couple of times and it will work... then later it won't again. It's a small client so it isn't a huge loss if it doesn't work for you. But I did play flawlessly last night for a few hours.

Today = no luck. It really seems like it isn't hardware... my internet is fine. But I can only connect to the server through the browser.

P.S. Repair didn't work when I tried it.

 

[Hefesto]

Same issue on a desktop with AMD 3500+ 4 gigs of ram and a 7900 GS video card.

I've actually found an inconsistent workaround that got it working last night but not today. Uninstall and reinstall the client a couple of times and it will work... then later it won't again. It's a small client so it isn't a huge loss if it doesn't work for you. But I did play flawlessly last night for a few hours.

Today = no luck. It really seems like it isn't hardware... my internet is fine. But I can only connect to the server through the browser.

P.S. Repair didn't work when I tried it.

plz run the medic report paste in text and attach it in ticket at support to know what happen with your client or PC
http://pirategalaxy.com/support/medic

 

[TommygunSlinger]

Identical to the OP. "couldn't launch external process"

I'd rather see some solutions answered for the OP and I'll try them. I've noticed that the same question has been asked in the other trouble shooting threads (in the different language sections here) and only one has been given a "solved" which resulted from hitting repair... but that has not worked for any of the other OPs.

Can the GM explain what "couldn't launch external process" means and what it is referring to. Also, what ports does the game use to transmit. I'll try and open them on my router.

Edit: Works on my laptop oddly enough. But not my desktop.

 

[Astraeus]

If you are having In-Game Issues that you cannot Resolve, Please send a ticket to support thru the In-Game help function ( ? ) or by E-Mail to: support@pirategalaxy.com using these Guidelines: Bug Reporting Guidelines version 1.4. All Tickets are answered by the Pirate Galaxy Support Staff. Please include a copy of the java log report which is made available if or when java crashes.

Any Forum Post that asks for any kind of troubleshooting, will not be answered by Support Staff unless a Ticket is submitted to Support per Guidlines listed above so the Issue/Bug may be Tracked Properly

Please also include the medic report, Pirate Galaxy Medic report - Click Run Tests - after tests finish click show report. Any Screen Shots you may have will also be very helpful

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