Please post any login issues here

[paljr]

I have a level 85 account splitscreen on askone which I looged into a few days ago now it says "ALL THE TIME" wrong password which I changed thru email and the system will not work it keeps saying wrong password. REALLY? now whats wrong with this game now and I did send a ticket in

 

[martin.parker]

hi

i havent played in a while and forgot my account so i signed up again when i connect ether on browser or on the client it goes as far as asking me to login to the server then a box appears saying theres a error (no code) cannot connect and throws me on to the auto reconnect screen i have no firewall on or antivirus and am extremely frustrated as i love the game and want to play again any assistance you can provide would be great

win 7
java up to date
client up to date

thanks

 

[martin.parker]

hi

i havent played in a while and forgot my account so i signed up again when i connect ether on browser or on the client it goes as far as asking me to login to the server then a box appears saying theres a error (no code) cannot connect and throws me on to the auto reconnect screen i have no firewall on or antivirus and am extremely frustrated as i love the game and want to play again any assistance you can provide would be great

win 7
java up to date
client up to date

thanks

hi replying again this is all i get after being kicked out
https://s21.postimg.org/8tx52lbfb/pgerror.png

 

[HGus]

hi martin, that is a network problem, check your firewall

 

[jonsey]

i have problem signing on solaria server US i got internal error code 47IN.

Jonsey
Lvl 63

Greetz

Jonsey

 

[GOTIL0N]

i have problem signing on solaria server US i got internal error code 47IN.

Jonsey
Lvl 63

Greetz

Jonsey

If the problem persists, you can contact support to move your account, that error usually happens in Gamigo, could also be due to a transfer server, explained here

http://support.splitscreenstudios.com/index.php?/News/NewsItem/View/58/us-based-servers-to-move-to-another-data-center

I not think it's that last one, since it not been given exact date of that transfer

 

[nash72]

hi all, I been having connection issue's the last 2 days now. client loads the game but once my ship is loaded an error comes up saying ( Asynchronous timing- connection lost due to timed out code: 67CT contact support if you don't know how to fix this. I have sent in a ticket to support but no response yet. I play on the solaria server lvl 85 and was looking forward to finishing up the christmas event ship bp's this year. any help would be appreciated, thank-you..

 

[HGus]

It seems something is wrong with american gateways. I get a lot of connection issues to login to my account. I need to retry the login process a few times. After login successfully, I still get an error message when entering any server, but a few seconds later the client enters without any further action and I can play normally. After unlogging from any server, I am forced to restart the client a few times more until I get the login screen.

 

[Jebub]

I am unable to log in using either the browser or the client. When trying, I get about 80% loaded and then the load screen disappears. Please look into this.








Moridrin
Lvl 85
Solaria Server

 

[serebus]

this thing is back cant log in [code: 47in] not seen this in almost an year i think

 

[godman]

I heard a few people had that issue today

 

[akwilsona]

As of 0930 (-9 UTC) I cannot log in at all. Game is at auto-reconnect screen. No server/avatar list shows up.
Hooray.
Tried FB client
SS client.

 

[skipman]

I've been having issues logging in as well. Was working fine after the event started yesterday, but stopped working today. Annoying. I thought that I was going to get some quality time playing this game . . . .

 

[Asmoph]

I am also having trouble logging in. Goes to automatic reconnect before getting to pilot selection. Been trying for over an hour at this point.

 

[conan]

After Start-Screen no Login possible
internetconnection lost -
My Internet works perfect! I can write a post in the forum......

 

[Fission]

Hello Pilots,

We are aware of a problem that is making impossible for some pilots to login. We don't have any data and the technical team will try to work on it as soon as possible.

In case someone with this problem gets access again to the game, we would appreciate if you could give us the information about how you have solved the problem.

Best Regards Fission

 

[Rajaa]

Hello Pilots,

We are aware of a problem that is making impossible for some pilots to login. We don't have any data and the technical team will try to work on it as soon as possible.

In case someone with this problem gets access again to the game, we would appreciate if you could give us the information about how you have solved the problem.
Best Regards Fission

We just restart our PCs or just come later. Login worked normally in morning, after 8 or 9 am we were unable to login untill almost 3 pm, that is for some pilots. This is what happened after green boxes load. It is before we get login option.

 

[shaggygoblin]

...Auto-Reconnect where the Login screen should appear...

My PirateGalaxy.errorlog is a 0 byte file. However, I noticed some weirdness in the launcher.log file:

Spoiler: Log Errors

Line 40: 2019-06-08 15:37:06,160 [a.b-1] ERROR applet context is null, can't track
Line 48: 2019-06-08 15:37:06,237 [am.a-1] INFO D:\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy\PirateGalaxy.errorlog
Line 49: 2019-06-08 15:37:06,242 [am.a-1] INFO error log read count not found in meta, using default value.
Line 50: 2019-06-08 15:37:06,256 [am.a-1] INFO skipping all error log files created before: Mon Jun 03 10:22:06 CDT 2019
Line 110: 2019-06-08 15:37:06,779 [j.a-1] INFO ignoring file ending: .errorlog
Line 111: 2019-06-08 15:37:06,785 [j.a-1] INFO ignoring deprecated file d:/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/pirategalaxy.errorlog
Line 164: 2019-06-08 15:37:07,889 [a.b-1] ERROR applet context is null, can't track
Line 166: 2019-06-08 15:37:07,906 [a.b-1] ERROR applet context is null, can't track

I tried:
(yes, the VERY first thing I tried was to push the red button (Shutdown/Reboot)... never works though)
/ipconfig flushdns, as that seemed to help a few times in the past +Shutdown/Reboot.
Disable/Enable (Reset) the NIC, also sometimes works in similar situations +Shutdown/Reboot.

I will now attempt to scrub PG from the registry.

Spoiler: Path Is Not Supported

Yes, I am aware my directories are not default, however I have been running PG without issue for a couple/few years like this... It works just fine, and as I'm sure there are way more conformist installs having this login issue, I sincerely doubt my paths are the culprit in this instance.

EDIT: I can log in. I decided to Run as Admin the Uninstaller, Reboot, Run as Admin the Installer, working thus far. Sorry, fellas, your uninstaller doesn't remove via manifest, rather it deletes all the contents of a directory then tries to delete the directory... I lost one of a kind files just then, some might have held info to help...

 

[Highway]

Sorry for the inconvienience. Some systems did not work as they should have. Hopefully it works now. Give it a try

 

[Denton722]

10/27/2019
06:10 PM EU Riga
UPdated client >> Loading 5 min >Error (There is new version pls update to continue playing)>>Exit >> start launcher yet again(no downloads) >> Loading 5 min > error same > give up