Loading problems :(

[Starcasm]

first of all, hello everyone! I didn't imagine my first post in this forum would be about a problem, but here I am...

i've been playing pirate galaxy for about 3 days now. just this evening I tried running the game, but it won't go past the game loader. like the screen with the logo and where "login" and "register" should be doesn't have those two buttons. now i've tried downloading the client, figured it may be a browser issue. but i still get the same problem. i've already disabled my antivirus software, tried the repair thingy from the pirate galaxy folder and restarted my laptop a few times over but i can't seem to get that log in screen. any solution would definitely be appreciated at this point.

 

[peck]

do a medic report and post stats here.

 

[Astraeus]

first of all, hello everyone! I didn't imagine my first post in this forum would be about a problem, but here I am...

i've been playing pirate galaxy for about 3 days now. just this evening I tried running the game, but it won't go past the game loader. like the screen with the logo and where "login" and "register" should be doesn't have those two buttons. now i've tried downloading the client, figured it may be a browser issue. but i still get the same problem. i've already disabled my antivirus software, tried the repair thingy from the pirate galaxy folder and restarted my laptop a few times over but i can't seem to get that log in screen. any solution would definitely be appreciated at this point.

E-Mail support@pirategalaxy.com. Send any Screenshots you have. Also send in a copy of the medic Report found here: http://eu.pirategalaxy.com/fw/js/medic.html

 

[Starcasm]

okay.. i did the medic thingy and this is what i got with the tests:

System information:
----------------------------------
Date: Thu Jan 13 15:30:01 SGT 2011
OS name: Windows Vista
OS version: 6.0
OS arch: x86
Java VM version: 11.0-b16
Java version: 1.6.0_11
Username: Patricia
----------------------------------

REPORT
------------------------------------------------------------------------------------------------------------------------------------------------------------
Checking free diskspace:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Launch a process:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Test file download:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Testing connection:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Testing DirectX support:
OK

---------------------------------
System Information:
---------------------------------
Operating System: Windows Vista™ Home Basic (6.0, Build 6001) Service Pack 1 (6001.vistasp1_ldr.090805-0102)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Studio 1435
Processor: Intel(R) Core(TM)2 Duo CPU T6400 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2038MB RAM
Page File: 1549MB used, 2763MB available
DirectX Version: DirectX 10

---------------------------------
DxDiag Notes:
---------------------------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

---------------------------------
Display Devices:
---------------------------------
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
Display Memory: 358 MB
Current Mode: 1280 x 800 (32 bit) (60Hz)
Driver Name: igdumdx32.dll,igd10umd32.dll
Driver Version: 7.15.0010.1545 (English)
Driver Attributes: Final Retail
Driver Date/Size: 9/1/2008 20:12:22, 536576 bytes
WHQL Logo'd: Yes
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

---------------------------------
Sound Devices:
---------------------------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5735 (English)
Date and Size: 11/25/2008 15:49:28, 2236512 bytes
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
EAX(tm) 2.0 Listen/Src: No, No
------------------------------------------------------------------------------------------------------------------------------------------------------------

i've also gotten in touch with their help desk. the guy told me that i probably have to uninstall both the client and java. now im not that computer savvy and i have no idea how to reinstall java after taking it out. here's a screenshot of what im currently looking at for the past hour or so.

 

[Adrana]

Hi Trish

http://forum.pirategalaxy.com/viewtopic.php?f=12&t=7485

This url above is a very good one for you to check, the most important is you checking that you have all up to date.

 

[Sayyadin]

To update java go to: http://www.java.com/en/

Can you give us the console output for java please it looks for us like something is stuck there.

You can get it by going to control panel->java->extended->java console->show java console then restart the game and wait till you are stuck then copy the output from the java console and send it by email to support@pirategalaxy.com or post it in the forum.

Also beside of doing that can you also try to download the client and test if playing from the client works. http://client.pirategalaxy.com/PirateGalaxy_Setup.exe

 

[Starcasm]

Sayyadin: okay, well i've opened up the console for java like you instructed and a box popped up while i was trying to run the game. i still ended up with the same screen and this is what's showing up on the box:

Java Plug-in 1.6.0_11
Using JRE version 1.6.0_11 Java HotSpot(TM) Client VM
User home directory = C:\Users\Patricia

----------------------------------------------------
c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------

Initializing applet...
Applet initialized.
Starting applet
Set base.dir to C:\Users\Patricia\AppData\LocalLow\PirateGalaxy
Writing log to C:\Users\Patricia\AppData\LocalLow\PirateGalaxy\launcher.log
2011-01-13 18:26:40,070 [LauncherApp.a-39] INFO Logging configured.
2011-01-13 18:26:40,077 [LauncherApplet.start-39] INFO Launch in applet: true
2011-01-13 18:26:40,100 [LauncherApplet.start-39] INFO Launching from jnlp: true
2011-01-13 18:26:40,103 [LauncherApplet.start-39] INFO Started applet!
2011-01-13 18:26:40,490 [a.a-42] INFO Checking http://en.pirategalaxy.com/play.php?l=en against http://eu.pirategalaxy.net/play.php.
2011-01-13 18:26:40,512 [a.a-42] INFO Found valid documentbase.
2011-01-13 18:26:40,526 [LauncherApp.a-42] INFO checking online connection...
2011-01-13 18:26:41,570 [LauncherApp.a-42] INFO detecting proxy configuration...
2011-01-13 18:26:41,575 [LauncherApp.a-42] INFO connection type: DIRECT, no proxy found.
2011-01-13 18:26:41,576 [g.a-42] INFO opening connection for metaData..
2011-01-13 18:26:42,186 [g.a-42] INFO finished loading metaData successfully.
2011-01-13 18:26:42,205 [j.a-42] INFO UUID-File: C:\Users\Patricia\AppData\LocalLow\PirateGalaxy\gamedata\uuid.dat
2011-01-13 18:26:42,211 [j.a-42] INFO UUID: 1ce05bd5-ff09-4794-bb73-c845920b42e8
2011-01-13 18:26:42,217 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&envInfo=true&javaVersion=1.6.0_11&javaVendor=Sun+Microsystems+Inc.&osName=Windows+Vista&osVersion=6.0&osArch=x86
2011-01-13 18:26:43,200 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=1
2011-01-13 18:26:43,800 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=2
2011-01-13 18:26:44,286 [f.a-42] INFO ----------------------------
2011-01-13 18:26:44,287 [f.a-42] INFO launcher version: 1000203
2011-01-13 18:26:44,287 [f.a-42] INFO baseDir: C:\Users\Patricia\AppData\LocalLow\PirateGalaxy
2011-01-13 18:26:44,288 [f.a-42] INFO appDir: C:\Users\Patricia\AppData\LocalLow\PirateGalaxy\gamedata
2011-01-13 18:26:44,289 [f.a-42] INFO meta url: http://client.pirategalaxy.net/current.xml?1294914404286
2011-01-13 18:26:44,290 [f.a-42] INFO resource url: http://client.pirategalaxy.net/
2011-01-13 18:26:44,290 [f.a-42] INFO ----------------------------
2011-01-13 18:26:44,291 [LauncherApp.c-42] INFO no splash image found, keep default.
2011-01-13 18:26:44,311 [b.g-42] INFO start compiling information...
2011-01-13 18:26:44,344 [e.a-42] INFO C:\Users\Patricia\AppData\LocalLow\PirateGalaxy\gamedata\PirateGalaxy.errorlog
2011-01-13 18:26:44,360 [e.a-42] INFO error log read count not found in meta, using default value.
2011-01-13 18:26:44,444 [e.a-42] INFO skipping all error log files created before: Thu Jan 13 17:32:22 SGT 2011
2011-01-13 18:26:44,445 [e.a-42] INFO found 5 potential files..
2011-01-13 18:26:44,446 [e.a-42] INFO skipping hs_err_pid2432.log because it is too old: Thu Jan 13 06:09:56 SGT 2011
2011-01-13 18:26:44,448 [e.a-42] INFO skipping hs_err_pid5232.log because it is too old: Wed Jan 12 14:06:38 SGT 2011
2011-01-13 18:26:44,449 [e.a-42] INFO skipping hs_err_pid5580.log because it is too old: Thu Jan 13 17:11:51 SGT 2011
2011-01-13 18:26:44,476 [b.g-42] INFO finished compiling information.
2011-01-13 18:26:44,490 [b.a-44] INFO starting reporter call...
2011-01-13 18:26:44,491 [b.d-44] INFO start sending report with 1 jobs...
2011-01-13 18:26:44,962 [b.a-44] INFO connector HTTPConnector(http://feedback.splitscreenstudios.com/feedback.php) is available.
2011-01-13 18:26:48,760 [b.a-44] INFO successfully send, done.
2011-01-13 18:26:48,761 [b.e-44] INFO removed job e@HTTPConnector(http://feedback.splitscreenstudios.com/feedback.php)-> done/failed/tries: true/false/1
2011-01-13 18:26:48,762 [b.f-44] INFO store finished messages..
2011-01-13 18:26:48,763 [b.d-44] INFO no report jobs left, done.
2011-01-13 18:26:48,764 [b.d-44] INFO sending report finished.
2011-01-13 18:26:48,765 [b.a-44] INFO finished reporter call.
2011-01-13 18:26:48,771 [b.b-42] WARN already cleaned, won't cleanup again!
2011-01-13 18:26:48,772 [LauncherApp.d-42] INFO finished sending report: report done.
2011-01-13 18:26:48,773 [LauncherApp.d-42] ERROR problems sending report: report done.
2011-01-13 18:26:48,774 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=3
2011-01-13 18:26:49,252 [LauncherApp.a-42] INFO Launching inside gui...
2011-01-13 18:26:49,261 [c.a-42] INFO starting splitscreen launcher version 1000203
2011-01-13 18:26:49,262 [c.a-42] INFO updating/launching application: Pirate Galaxy
2011-01-13 18:26:49,264 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=4
2011-01-13 18:26:49,954 [c.a-42] INFO check application lock
2011-01-13 18:26:49,956 [c.a-42] INFO lockfile found, check access
2011-01-13 18:26:49,958 [c.a-42] INFO could acquire exclusive lock on lockfile, installed application is not running.
2011-01-13 18:26:50,043 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=5
2011-01-13 18:26:50,808 [c.a-42] INFO update application
2011-01-13 18:26:52,510 [e.a-42] INFO --- updating resources ---
2011-01-13 18:26:52,595 [e.a-42] INFO resource main is up to date, won't update
2011-01-13 18:26:52,612 [e.a-42] INFO resource core is up to date, won't update
2011-01-13 18:26:52,613 [e.a-42] INFO --- update finished ---
2011-01-13 18:26:52,614 [e.a-42] INFO --- cleanup started ---
2011-01-13 18:26:52,619 [e.a-42] INFO ignoring file ending: .errorlog
2011-01-13 18:26:52,620 [e.a-42] INFO ignoring deprecated file c:/users/patricia/appdata/locallow/pirategalaxy/gamedata/pirategalaxy.errorlog
2011-01-13 18:26:52,621 [e.a-42] INFO ignoring file ending: .dat
2011-01-13 18:26:52,623 [e.a-42] INFO ignoring deprecated file c:/users/patricia/appdata/locallow/pirategalaxy/gamedata/uuid.dat
2011-01-13 18:26:52,624 [e.a-42] INFO --- cleanup finished ---
2011-01-13 18:26:52,629 [d.a-42] INFO --- validating installation ---
2011-01-13 18:26:53,755 [d.a-42] INFO --- validation finished ---
2011-01-13 18:26:53,758 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=6
2011-01-13 18:26:54,998 [c.a-42] INFO run application
2011-01-13 18:26:55,006 [c.a-42] INFO added pass-through argument to application: partnerId=0
2011-01-13 18:26:55,009 [c.a-42] INFO added pass-through argument to application: affiliateId=0
2011-01-13 18:26:55,010 [c.a-42] INFO added pass-through argument to application: campaignId=0
2011-01-13 18:26:55,011 [c.a-42] INFO added pass-through argument to application: feedback=http://feedback.splitscreenstudios.com/feedback.php
2011-01-13 18:26:55,013 [c.a-42] INFO --- starting application ---
2011-01-13 18:26:55,015 [f.b-42] INFO Starting in javax.swing.JPanel[,0,0,960x600,invalid,alignmentX=0.0,alignmentY=0.0,border=,flags=9,maximumSize=java.awt.Dimension[width=500,height=332],minimumSize=java.awt.Dimension[width=500,height=332],preferredSize=], width: 960, height: 600
2011-01-13 18:26:55,123 [d.a-42] INFO needs minimum JVM version: 1.6
2011-01-13 18:26:55,125 [d.a-42] INFO found installed JVM version: 1.6.0_11
2011-01-13 18:26:55,127 [d.a-42] INFO JVM version requirements matched, use installed..
2011-01-13 18:26:55,235 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=7
2011-01-13 18:26:55,858 [c.a-42] INFO launcher finished
2011-01-13 18:26:55,860 [j.a-42] INFO http://feedback.splitscreenstudios.com/feedback.php?uuid=1ce05bd5-ff09-4794-bb73-c845920b42e8&bit=8
2011-01-13 18:26:56,401 [LauncherApp.a-42] INFO waiting for user shutdown...
--> trying to connect to askone.splitscreenserver.com:9357

Adrana: thanks for the link, but i've already checked it before posting my concern. i've already asked my friend (my ex actually) if he can look into it for me. so far we've already tried these things:
-turned off windows firewall and AVG
-cleared offline storage through tools>options>network>clear now
-updated java
-cleared recent history and restarted laptop
-ran CCleaner and restarted laptop
-installed client
-uninstalled then reinstalled client
-tried bargaining my soul to my new Mantis Overlords in exchange for play time

the notes above were done by him so i don't know what most of those things even mean, except for the last one. i tried it when he left.

actually, i was able to play last night, if only for just a couple of minutes. when i logged in, i was logged back in as a pod and i couldn't even highlight any of the other players or mantis with my left mouse button. someone told me to reload firefox and i did but it ended up with the same stuck screen again.

EDIT: sorry for the long post. i didn't know that the log notes would be that long.

UPDATE: well i tried running the game again. it gave me a couple of more notes on the console. here they are:

2011-01-13 21:02:27,918 [LauncherApp.a-48] INFO waiting for user shutdown...
--> trying to connect to trantor.splitscreenserver.com:9357
--> trying to connect to askone.splitscreenserver.com:9357
--> trying to connect to kalgan.splitscreenserver.com:9357
java.io.IOException: An established connection was aborted by the software in your host machine
at sun.nio.ch.SocketDispatcher.read0(Native Method)
at sun.nio.ch.SocketDispatcher.read(Unknown Source)
at sun.nio.ch.IOUtil.readIntoNativeBuffer(Unknown Source)
at sun.nio.ch.IOUtil.read(Unknown Source)
at sun.nio.ch.SocketChannelImpl.read(Unknown Source)
at org.apache.mina.transport.socket.nio.NioProcessor.read(SplitScreen:214)
at org.apache.mina.transport.socket.nio.NioProcessor.read(SplitScreen:42)
at org.apache.mina.core.polling.AbstractPollingIoProcessor.read(SplitScreen:672)
at org.apache.mina.core.polling.AbstractPollingIoProcessor.process(SplitScreen:645)
at org.apache.mina.core.polling.AbstractPollingIoProcessor.process(SplitScreen:634)
at org.apache.mina.core.polling.AbstractPollingIoProcessor.access$400(SplitScreen:66)
at org.apache.mina.core.polling.AbstractPollingIoProcessor$Processor.run(SplitScreen:1078)
at org.apache.mina.util.NamePreservingRunnable.run(SplitScreen:64)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)
--> trying to connect to aurora.splitscreenserver.com:9357

i've already sent my concern to the tech support team via email but all i got from them was an automated generic response.

 

[Sayyadin]

Thanks for the log, please update java (link in posting above). Support will react on your message as well but that takes time.

 

[Starcasm]

okay, well i've had someone update java for me and it showed a different logo for java when the game started loading, but i still have the same problem.

 

[passenger8]

-i´m not a computergenius but i think that i have read somewhere that there are problems with firefox and games, (active X?) -have you tried IE8? -best luck

 

[Starcasm]

heck, il try anything right now il let you know what happens in a bit

UPDATE: still nothing. i don't know what's wrong with my laptop. i can play other online games without any problems. it says here my internet connection averages 1.63mbp/s. and i don't think it has anything to do with my video card or my OS. i guess i'll just have to wait tomorrow and have someone look into it...

EDIT: took out the names. sorry, i didn't know they weren't allowed here. thanks for the heads up
well i've tried IE8 but it had the same result

 

[passenger8]

-actung!!! -you have to edit out the names of these games! -you are breaking the rules of this forum, and there are moderators here that are taking this very seriously:! - (but i think that you are allowed to use abbreviations? -did you try another browser? (internet explorer) -EDIT. -ok. -i hope that some of the genius here can help you, it shure sounds strange:! -i´m using vista and IE8 on a laptop too, and play full screen with the gameclient without much problems. -maybe it´s a portal problem? -i hope that you find a useful solution

 

[Starcasm]

wow... for some strange reason the game started up. was able to log back in. almost 2 days of trying and it just magically worked. funny thing was i was about to install a client for another online game i just finished downloading. what're the odds of that happening?

EDIT: oh god.. this is sooo depressing. the game gave me the poor network quality screen while playing, and my ISP was doing 1.32mbp/s! logged off and tried logging back in and now im back to that same old screen. i probably just need to call it quits

 

[peck]

only 1.3 mbp/s? I get 4 mbp/s at my lowest. you internet speed is likely your problem.

 

[Starcasm]

wow, seriously? now it's my ISP's fault? you can probably run your whole town with your internet and i couldn't care any less, but i'm pretty sure that my ISP just having a measly gig of connection isn't the problem. it shouldn't take that much to run an online game.

EDIT: i'm sorry if i came out as arrogant. i'm so frustrated and i just wanted to play so bad. the last thing i need right now is someone making petty assumptions that frankly just don't make any sense.

 

[Astraeus]

If you have sent a ticket to support Please PM Me the ticket Number I will look into this. If you have not sent one in, then Support cant help you - E-Mail: support@pirategalaxy.com - also include a copy of the medic report found at top of Forum in Red Bar

 

[Starcasm]

thanks astraeus

well i have two open tickets already. i used my email for the support page, <E-Mail Address Removed>. , the <password Removed>. il provide you with the ticket numbers once i pull em up

EDIT: so ive got ticket numbers QPE-640811 and OFB-312706. thanks again for looking into this for me

 

[ridoi]

thanks astraeus

well i have two open tickets already. i used my email for the support page, <E-Mail Address Removed>. , the <password Removed>. il provide you with the ticket numbers once i pull em up

EDIT: so ive got ticket numbers QPE-640811 and OFB-312706. thanks again for looking into this for me

hmmm loading problem can happen if u got low network that means less then 1.0 Mbit/s

 

[peck]

thanks astraeus

well i have two open tickets already. i used my email for the support page, <E-Mail Address Removed>. , the <password Removed>. il provide you with the ticket numbers once i pull em up

EDIT: so ive got ticket numbers QPE-640811 and OFB-312706. thanks again for looking into this for me

He is staff and as such, can view any ticket. all he needs is the ticket codes to ensure he is looking at the right ticket.
Keep in mind that when someone says to PM them, they mean to send them a private message. clicking the link on the top of ur screen (_ new massages) will take you to your inbox in an email like setup. That is the private messages.

 

[Sayyadin]

Hey Starcasm,

we found the problem. What is happening is that your antivirus program or Firewall or some Security Tool or setting is blocking the connection to the server therefore the data can't be downloaded that is needed to start the game. Please check your programs/tools and adjust them so the connections for Pirategalaxy can be made.