Launcher Update failed!!!

[tazzdevil]

Hi there,Im having a big problem after yesterday maintenance Have no chance to log in to the game
It says...Luncher encountered critical error...and noting happening...tried to reinstal my client but nothing at all its the same even its reinstaled...anybody have or had the same problem????HEEEEEELLPPPP!

 

[Adrana]

Have you removed any other program you might have installed, did your web security had an update, Microsoft update, Windows Defender, Java update, Virus program update, web browser update?
Check those settings, check if any of these has a blockage to PG.

I had similar problem some time back, first uninstalled the client I was using, then I downloaded the new one from the website. Still it stated error and launcher refused to work.

After that I started to check what I had done on the computer, and I realized an update from Firefox had removed a program what was said was not compatible with the latest Ff browser.

I went to download, and install it again with Google Chrome, I uninstalled PG client again, and dl and installed the new again and it was now working.

Just remember always to uninstall PG client before you dl and install the new one, same goes for some Java engines.
After uninstalling, I have always restarted my pc, then dl the new one, and install, and then I have usually also restarted the computer before using the new one.

I hope this will help you find the problem ^^

 

[InFlames]

It might be a problem with Antivirus you are using.
Please check the following thread about it Antivirus Thread
So basically to prevent errors, turn off Antivirus (or Web protection in it) while updating the client , than you can turn it back on , it will work normally.

EDIT: If you didn't yet , update the latest Java version 7.09 here > Java 7.09 Might fix the issue with the browser.

 

[tazzdevil]

Well Ive done everything..java check...AV check...uninstalled client few times n dowloaded the new one posted and still got the same problem...so keep playing from browser

 

[Adrana]

Kk tazzdevil, it seems more users also on other servers is having issues with this.
I am very sorry for the inconvenience, but I am sure the Devs will work on a solution what will resolve these problems.

We just have to wait and see what they figure out.

 

[Astraeus]

This Post tells you how to download & use the New Client

New Client Instructions

 

[tazzdevil]

Ok so problem solved.......always when Im going to play PG have to turn off web shield protection in my AV...then after Ill stop have turn it on again...at least it works like that ....and w8 for launcher to update

 

[Last Martyr Elixz]

I do not see the point to this, I've deleted, and done everything, this update made nothing better, just makes us do more to do, it's such a fail. and yeah turning off anti-virus doesn't work for me, launcher ruined, stuck with browser, which I hate 2 use -.-