Launcher not working

Midnight · May 23, 2018

So i tried to long into pg and i got an error asking for update(Check attachement for more details)

Midnight · May 23, 2018

Launcher log:

Welcome to the MiniLogger.
2018-05-23 22:48:56,604 [LauncherApp.a-1] INFO Logging configured.
2018-05-23 22:48:56,612 [d.a-1] INFO -------------- Preparing Raw Application Arguments ---------------
2018-05-23 22:48:56,614 [d.a-1] INFO adding argument: gameId=pirategalaxy
2018-05-23 22:48:57,233 [a.b-1] INFO init Configuration-object
2018-05-23 22:48:57,374 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-05-23 22:48:57,374 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml
2018-05-23 22:48:57,378 [d.a-1] INFO deleted file from last download try
2018-05-23 22:48:57,519 [d.a-1] INFO time to connect: 0.144 seconds
2018-05-23 22:48:57,520 [d.a-1] INFO content length from http response header: 538
2018-05-23 22:48:57,520 [d.a-1] INFO getting bytes...
2018-05-23 22:48:57,528 [d.a-1] INFO download finished
2018-05-23 22:48:57,531 [d.a-1] INFO finished downloading resource http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml, took 0.284 seconds.
2018-05-23 22:48:57,564 [a.a-1] INFO finished loading the file successfully.
2018-05-23 22:48:57,564 [LauncherApp.a-1] INFO game selection id: pirategalaxy
2018-05-23 22:48:57,566 [g.a-1] INFO value for "name" is "Pirate Galaxy" in game with id "pirategalaxy"
2018-05-23 22:48:57,568 [a.a-1] INFO applicationName set to: Pirate Galaxy
2018-05-23 22:48:57,568 [g.b-1] INFO value for "url" is "http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml" in game with name "Pirate Galaxy"
2018-05-23 22:48:57,569 [LauncherApp.a-1] INFO metaDataUrl: http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml
2018-05-23 22:48:57,570 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-05-23 22:48:57,572 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml
2018-05-23 22:48:57,575 [d.a-1] INFO deleted file from last download try
2018-05-23 22:48:57,695 [d.a-1] INFO time to connect: 0.122 seconds
2018-05-23 22:48:57,696 [d.a-1] INFO content length from http response header: 3305
2018-05-23 22:48:57,696 [d.a-1] INFO getting bytes...
2018-05-23 22:48:57,697 [d.a-1] INFO download finished
2018-05-23 22:48:57,698 [d.a-1] INFO finished downloading resource http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml, took 0.128 seconds.
2018-05-23 22:48:57,702 [a.a-1] INFO finished loading the file successfully.
2018-05-23 22:48:57,703 [e.a-1] INFO ################### Game Info ####################
2018-05-23 22:48:57,706 [e.a-1] INFO Application: Pirate Galaxy
2018-05-23 22:48:57,707 [e.a-1] INFO Creation time: 19.03.2018 22:19:20 (1521490760547)
2018-05-23 22:48:57,708 [e.a-1] INFO Resource location: http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy
2018-05-23 22:48:57,713 [e.a-1] INFO Version: 1001377
2018-05-23 22:48:57,714 [e.a-1] INFO ##################################################
2018-05-23 22:48:57,771 [LauncherApp.a-1] INFO Launcher-version: 1000358
2018-05-23 22:48:57,772 [LauncherApp.b-1] INFO detecting proxy configuration...
2018-05-23 22:48:57,773 [LauncherApp.b-1] INFO connection type: DIRECT, no proxy found.
2018-05-23 22:48:57,781 [LauncherApp.a-1] INFO configuration.getAppDir: C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy
2018-05-23 22:48:57,784 [LauncherApp.a-1] INFO used id: 322d86e9-8c86-4f30-bd03-399fb732b77f
2018-05-23 22:48:57,788 [a.b-1] ERROR applet context is null, can't track
2018-05-23 22:48:57,790 [a.a-1] INFO ----------------------------
2018-05-23 22:48:57,792 [a.a-1] INFO launcher version: 1000358
2018-05-23 22:48:57,792 [a.a-1] INFO baseDir: C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy
2018-05-23 22:48:57,793 [a.a-1] INFO appDir: C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy
2018-05-23 22:48:57,793 [a.a-1] INFO ----------------------------
2018-05-23 22:48:57,794 [LauncherApp.a-1] INFO launcher-version read from metadata: 1000358
2018-05-23 22:48:57,817 [e.g-1] INFO start compiling information...
2018-05-23 22:48:57,840 [am.a-1] INFO C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy\PirateGalaxy.errorlog
2018-05-23 22:48:57,843 [am.a-1] INFO error log read count not found in meta, using default value.
2018-05-23 22:48:57,876 [am.a-1] INFO skipping all error log files created before: Mon Mar 19 22:19:20 EET 2018
2018-05-23 22:48:57,877 [am.a-1] INFO found 1 potential files..
2018-05-23 22:48:57,920 [e.g-1] INFO finished compiling information.
2018-05-23 22:48:57,934 [e.a-21] INFO starting reporter call...
2018-05-23 22:48:57,935 [e.d-21] INFO start sending report with 1 jobs...
2018-05-23 22:48:58,302 [e.a-21] INFO connector HTTPConnector(http://api.splitscreenstudios.com/tracking.php/launcherfeedback) is available.
2018-05-23 22:48:58,809 [e.a-21] INFO successfully send, done.
2018-05-23 22:48:58,811 [e.e-21] INFO removed job am@HTTPConnector(http://api.splitscreenstudios.com/tracking.php/launcherfeedback)-> done/failed/tries: true/false/1
2018-05-23 22:48:58,812 [e.f-21] INFO store finished messages..
2018-05-23 22:48:58,814 [e.d-21] INFO no report jobs left, done.
2018-05-23 22:48:58,815 [e.d-21] INFO sending report finished.
2018-05-23 22:48:58,816 [e.a-21] INFO finished reporter call.
2018-05-23 22:48:58,817 [e.b-1] WARN already cleaned, won't cleanup again!
2018-05-23 22:48:58,818 [LauncherApp.e-1] INFO finished sending report: report done.
2018-05-23 22:48:58,829 [b.a-1] INFO starting splitscreen launcher version 1000358
2018-05-23 22:48:58,831 [b.a-1] INFO updating/launching application: Pirate Galaxy
2018-05-23 22:48:58,832 [b.a-1] INFO check application lock
2018-05-23 22:48:58,834 [b.a-1] INFO lockfile found, check access
2018-05-23 22:48:58,846 [b.a-1] INFO could acquire exclusive lock on lockfile, installed application is not running.
2018-05-23 22:48:58,855 [b.a-1] INFO update application
2018-05-23 22:48:58,861 [j.b-1] INFO prepare install directory
2018-05-23 22:48:58,883 [i.a-1] INFO getting snapshot from metadata
2018-05-23 22:48:59,021 [i.a-1] INFO getting snapshot from directory
2018-05-23 22:48:59,059 [j.a-1] INFO --- updating resources ---
2018-05-23 22:48:59,175 [j.a-1] INFO resource core is up to date, won't update
2018-05-23 22:48:59,566 [j.a-1] INFO resource main is up to date, won't update
2018-05-23 22:49:00,078 [j.a-1] INFO resource basic is up to date, won't update
2018-05-23 22:49:00,084 [j.a-1] INFO --- update finished ---
2018-05-23 22:49:00,088 [j.a-1] INFO --- cleanup started ---
2018-05-23 22:49:00,096 [j.a-1] INFO ignoring file ending: .log
2018-05-23 22:49:00,108 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/hs_err_pid348.log
2018-05-23 22:49:00,113 [j.a-1] INFO ignoring file ending: .properties
2018-05-23 22:49:00,121 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/lang/lang1_1001377_en.properties
2018-05-23 22:49:00,131 [j.a-1] INFO ignoring file ending: .properties
2018-05-23 22:49:00,164 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/lang/lang_1001377_en.properties
2018-05-23 22:49:00,183 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/audio001.dll
2018-05-23 22:49:00,199 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/audioengin01.dll
2018-05-23 22:49:00,216 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/audioengin01lk.dll
2018-05-23 22:49:00,233 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/basesyst01.dll
2018-05-23 22:49:00,249 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/cg.dll
2018-05-23 22:49:00,262 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/d3drenderingsystem0201.dll
2018-05-23 22:49:00,273 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/driv_xal.dll
2018-05-23 22:49:00,283 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/engi01.dll
2018-05-23 22:49:00,284 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/engi01lk.dll
2018-05-23 22:49:00,285 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/forests.dll
2018-05-23 22:49:00,289 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/gui01.dll
2018-05-23 22:49:00,299 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/gui01lk.dll
2018-05-23 22:49:00,312 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/msvcp71.dll
2018-05-23 22:49:00,318 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/msvcr71.dll
2018-05-23 22:49:00,319 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/particlesystem001.dll
2018-05-23 22:49:00,321 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenem01.dll
2018-05-23 22:49:00,322 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenemanagementsystem0001.dll
2018-05-23 22:49:00,324 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenesecuresystem001.dll
2018-05-23 22:49:00,365 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenesurfacecalculationextenions001.dll
2018-05-23 22:49:00,379 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/shadermanagementsyste01.dll
2018-05-23 22:49:00,387 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/skys01.dll
2018-05-23 22:49:00,401 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/skys01lk.dll
2018-05-23 22:49:00,411 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/swt-awt-win32.dll
2018-05-23 22:49:00,420 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/tools01.dll
2018-05-23 22:49:00,431 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/tools01lk.dll
2018-05-23 22:49:00,445 [j.a-1] INFO ignoring file ending: .errorlog
2018-05-23 22:49:00,450 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/pirategalaxy.errorlog
2018-05-23 22:49:00,455 [j.a-1] INFO ignoring file ending: .dat
2018-05-23 22:49:00,464 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/uuid.dat
2018-05-23 22:49:00,473 [j.a-1] INFO --- cleanup finished ---
2018-05-23 22:49:00,480 [l.a-1] INFO --- validating installation ---
2018-05-23 22:49:01,838 [l.a-1] INFO --- validation finished ---
2018-05-23 22:49:01,882 [b.a-1] INFO update LauncherExecutable
2018-05-23 22:49:01,893 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-05-23 22:49:01,896 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/pirategalaxy/launcherExecutableUpdateCurrent.xml
2018-05-23 22:49:01,903 [d.a-1] INFO deleted file from last download try
2018-05-23 22:49:01,984 [d.a-1] INFO time to connect: 0.084 seconds
2018-05-23 22:49:01,988 [d.a-1] INFO content length from http response header: 244
2018-05-23 22:49:01,989 [d.a-1] INFO getting bytes...
2018-05-23 22:49:01,993 [d.a-1] INFO download finished
2018-05-23 22:49:01,996 [d.a-1] INFO finished downloading resource http://api.splitscreenstudios.com/games/pirategalaxy/launcherExecutableUpdateCurrent.xml, took 0.109 seconds.
2018-05-23 22:49:02,004 [a.a-1] INFO finished loading the file successfully.
2018-05-23 22:49:02,007 [c.b-1] WARN try to fallback to deployed JVM..
2018-05-23 22:49:02,010 [c.b-1] WARN try to fallback to deployed JVM..
2018-05-23 22:49:02,019 [b.c-1] ERROR update of the launcherExecutable failed
java.lang.NullPointerException
at java.lang.ProcessBuilder.start(Unknown Source)
at com.splitscreen.launcher.elements.b.a(Unknown Source)
at com.splitscreen.launcher.elements.b.c(Unknown Source)
at com.splitscreen.launcher.elements.b.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.main(Unknown Source)

2018-05-23 22:49:02,028 [b.a-1] INFO wait for ui update to end
2018-05-23 22:49:02,130 [b.a-1] INFO run application
2018-05-23 22:49:02,139 [d.a-1] INFO adding java argument: -Xms40m
2018-05-23 22:49:02,143 [d.a-1] INFO adding java argument: -Xmx128m
2018-05-23 22:49:02,145 [d.a-1] INFO adding java argument: -XX:+UseConcMarkSweepGC
2018-05-23 22:49:02,147 [d.a-1] INFO adding java argument: -Dsun.java2d.d3d=false
2018-05-23 22:49:02,151 [d.a-1] INFO adding java argument: -Dsun.java2d.ddoffscreen=false
2018-05-23 22:49:02,153 [d.a-1] INFO adding java argument: -Dsun.java2d.noddraw=true
2018-05-23 22:49:02,157 [d.a-1] INFO adding java argument: -Djava.net.preferIPv4Stack=true
2018-05-23 22:49:02,160 [d.a-1] INFO adding java argument: -Dsun.java2d.dpiaware=false
2018-05-23 22:49:02,162 [d.a-1] INFO adding java argument: -Dsun.java2d.opengl=false
2018-05-23 22:49:02,164 [d.a-1] INFO adding java argument: -Dsun.java2d.pmoffscreen=false
2018-05-23 22:49:02,166 [d.a-1] INFO adding java argument: -Dsun.awt.noerasebackground=true
2018-05-23 22:49:02,170 [d.a-1] INFO adding java argument: -Djava.library.path="."
2018-05-23 22:49:02,171 [d.b-1] INFO added mainclass to arguments com.splitscreen.pirategalaxy.client.PirateGalaxy
2018-05-23 22:49:02,171 [d.a-1] INFO adding argument: clientUpdateMessage=Downloading and validating game data
2018-05-23 22:49:02,172 [b.a-1] INFO added pass through argument to application: clientUpdateMessage=Downloading and validating game data
2018-05-23 22:49:02,172 [d.a-1] INFO adding argument: prepareDataMessage=Preparing game data
2018-05-23 22:49:02,173 [b.a-1] INFO added pass through argument to application: prepareDataMessage=Preparing game data
2018-05-23 22:49:02,176 [d.a-1] INFO adding argument: startGameMessage=Starting game
2018-05-23 22:49:02,211 [b.a-1] INFO added pass through argument to application: startGameMessage=Starting game
2018-05-23 22:49:02,216 [d.a-1] INFO adding argument: feedback=${tracking.url}
2018-05-23 22:49:02,219 [b.a-1] INFO added pass through argument to application: feedback=${tracking.url}
2018-05-23 22:49:02,220 [d.a-1] INFO adding argument: ssuuid=322d86e9-8c86-4f30-bd03-399fb732b77f
2018-05-23 22:49:02,221 [b.a-1] INFO added pass through argument to application: ssuuid=322d86e9-8c86-4f30-bd03-399fb732b77f
2018-05-23 22:49:02,222 [d.a-1] INFO adding argument: basicfilename=Basic.jar
2018-05-23 22:49:02,222 [d.a-1] INFO adding argument: loadingScreenBackground=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingScreenBackgroundV2.jpg
2018-05-23 22:49:02,223 [d.a-1] INFO adding argument: loadingScreenProgressbar=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbar.gif
2018-05-23 22:49:02,223 [d.a-1] INFO adding argument: loadingScreenProgressbarOverlay=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbaroverlay.gif
2018-05-23 22:49:02,225 [b.a-1] INFO --- starting application ---
2018-05-23 22:49:02,225 [c.a-1] INFO needs minimum JVM version: 1.6
2018-05-23 22:49:02,226 [c.a-1] INFO found running JVM version: 1.8.0_25
2018-05-23 22:49:02,227 [c.a-1] INFO JVM version requirements matched, use running JVM..
2018-05-23 22:49:02,227 [f.a-1] INFO running application: ["C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\java_vm\bin\javaw.exe", -classpath, "C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy\PirateGalaxy.jar", -Xms40m, -Xmx128m, -XX:+UseConcMarkSweepGC, -Dsun.java2d.d3d=false, -Dsun.java2d.ddoffscreen=false, -Dsun.java2d.noddraw=true, -Djava.net.preferIPv4Stack=true, -Dsun.java2d.dpiaware=false, -Dsun.java2d.opengl=false, -Dsun.java2d.pmoffscreen=false, -Dsun.awt.noerasebackground=true, -Djava.library.path=".", com.splitscreen.pirategalaxy.client.PirateGalaxy, gameId=pirategalaxy, prepareDataMessage=Preparing game data, startGameMessage=Starting game, feedback=${tracking.url}, ssuuid=322d86e9-8c86-4f30-bd03-399fb732b77f, loadingScreenProgressbarOverlay=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbaroverlay.gif, loadingScreenBackground=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingScreenBackgroundV2.jpg, basicfilename=Basic.jar, loadingScreenProgressbar=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbar.gif, clientUpdateMessage=Downloading and validating game data]
2018-05-23 22:49:02,236 [a.b-1] ERROR applet context is null, can't track
2018-05-23 22:49:02,236 [b.a-1] INFO launcher finished
2018-05-23 22:49:02,237 [a.b-1] ERROR applet context is null, can't track
2018-05-23 22:49:02,238 [LauncherApp.b-1] INFO shutting down.
2018-05-23 22:49:02,238 [LauncherApp.b-1] INFO Not inside gui, exit.
2018-05-23 22:49:02,256 [LauncherApp.a-1] INFO waiting for user shutdown...

lancherexecutable log

Welcome to the MiniLogger.
2018-05-23 22:48:56,604 [LauncherApp.a-1] INFO Logging configured.
2018-05-23 22:48:56,612 [d.a-1] INFO -------------- Preparing Raw Application Arguments ---------------
2018-05-23 22:48:56,614 [d.a-1] INFO adding argument: gameId=pirategalaxy
2018-05-23 22:48:57,233 [a.b-1] INFO init Configuration-object
2018-05-23 22:48:57,374 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-05-23 22:48:57,374 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml
2018-05-23 22:48:57,378 [d.a-1] INFO deleted file from last download try
2018-05-23 22:48:57,519 [d.a-1] INFO time to connect: 0.144 seconds
2018-05-23 22:48:57,520 [d.a-1] INFO content length from http response header: 538
2018-05-23 22:48:57,520 [d.a-1] INFO getting bytes...
2018-05-23 22:48:57,528 [d.a-1] INFO download finished
2018-05-23 22:48:57,531 [d.a-1] INFO finished downloading resource http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml, took 0.284 seconds.
2018-05-23 22:48:57,564 [a.a-1] INFO finished loading the file successfully.
2018-05-23 22:48:57,564 [LauncherApp.a-1] INFO game selection id: pirategalaxy
2018-05-23 22:48:57,566 [g.a-1] INFO value for "name" is "Pirate Galaxy" in game with id "pirategalaxy"
2018-05-23 22:48:57,568 [a.a-1] INFO applicationName set to: Pirate Galaxy
2018-05-23 22:48:57,568 [g.b-1] INFO value for "url" is "http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml" in game with name "Pirate Galaxy"
2018-05-23 22:48:57,569 [LauncherApp.a-1] INFO metaDataUrl: http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml
2018-05-23 22:48:57,570 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-05-23 22:48:57,572 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml
2018-05-23 22:48:57,575 [d.a-1] INFO deleted file from last download try
2018-05-23 22:48:57,695 [d.a-1] INFO time to connect: 0.122 seconds
2018-05-23 22:48:57,696 [d.a-1] INFO content length from http response header: 3305
2018-05-23 22:48:57,696 [d.a-1] INFO getting bytes...
2018-05-23 22:48:57,697 [d.a-1] INFO download finished
2018-05-23 22:48:57,698 [d.a-1] INFO finished downloading resource http://api.splitscreenstudios.com/games/pirategalaxy/gameCurrent.xml, took 0.128 seconds.
2018-05-23 22:48:57,702 [a.a-1] INFO finished loading the file successfully.
2018-05-23 22:48:57,703 [e.a-1] INFO ################### Game Info ####################
2018-05-23 22:48:57,706 [e.a-1] INFO Application: Pirate Galaxy
2018-05-23 22:48:57,707 [e.a-1] INFO Creation time: 19.03.2018 22:19:20 (1521490760547)
2018-05-23 22:48:57,708 [e.a-1] INFO Resource location: http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy
2018-05-23 22:48:57,713 [e.a-1] INFO Version: 1001377
2018-05-23 22:48:57,714 [e.a-1] INFO ##################################################
2018-05-23 22:48:57,771 [LauncherApp.a-1] INFO Launcher-version: 1000358
2018-05-23 22:48:57,772 [LauncherApp.b-1] INFO detecting proxy configuration...
2018-05-23 22:48:57,773 [LauncherApp.b-1] INFO connection type: DIRECT, no proxy found.
2018-05-23 22:48:57,781 [LauncherApp.a-1] INFO configuration.getAppDir: C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy
2018-05-23 22:48:57,784 [LauncherApp.a-1] INFO used id: 322d86e9-8c86-4f30-bd03-399fb732b77f
2018-05-23 22:48:57,788 [a.b-1] ERROR applet context is null, can't track
2018-05-23 22:48:57,790 [a.a-1] INFO ----------------------------
2018-05-23 22:48:57,792 [a.a-1] INFO launcher version: 1000358
2018-05-23 22:48:57,792 [a.a-1] INFO baseDir: C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy
2018-05-23 22:48:57,793 [a.a-1] INFO appDir: C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy
2018-05-23 22:48:57,793 [a.a-1] INFO ----------------------------
2018-05-23 22:48:57,794 [LauncherApp.a-1] INFO launcher-version read from metadata: 1000358
2018-05-23 22:48:57,817 [e.g-1] INFO start compiling information...
2018-05-23 22:48:57,840 [am.a-1] INFO C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy\PirateGalaxy.errorlog
2018-05-23 22:48:57,843 [am.a-1] INFO error log read count not found in meta, using default value.
2018-05-23 22:48:57,876 [am.a-1] INFO skipping all error log files created before: Mon Mar 19 22:19:20 EET 2018
2018-05-23 22:48:57,877 [am.a-1] INFO found 1 potential files..
2018-05-23 22:48:57,920 [e.g-1] INFO finished compiling information.
2018-05-23 22:48:57,934 [e.a-21] INFO starting reporter call...
2018-05-23 22:48:57,935 [e.d-21] INFO start sending report with 1 jobs...
2018-05-23 22:48:58,302 [e.a-21] INFO connector HTTPConnector(http://api.splitscreenstudios.com/tracking.php/launcherfeedback) is available.
2018-05-23 22:48:58,809 [e.a-21] INFO successfully send, done.
2018-05-23 22:48:58,811 [e.e-21] INFO removed job am@HTTPConnector(http://api.splitscreenstudios.com/tracking.php/launcherfeedback)-> done/failed/tries: true/false/1
2018-05-23 22:48:58,812 [e.f-21] INFO store finished messages..
2018-05-23 22:48:58,814 [e.d-21] INFO no report jobs left, done.
2018-05-23 22:48:58,815 [e.d-21] INFO sending report finished.
2018-05-23 22:48:58,816 [e.a-21] INFO finished reporter call.
2018-05-23 22:48:58,817 [e.b-1] WARN already cleaned, won't cleanup again!
2018-05-23 22:48:58,818 [LauncherApp.e-1] INFO finished sending report: report done.
2018-05-23 22:48:58,829 [b.a-1] INFO starting splitscreen launcher version 1000358
2018-05-23 22:48:58,831 [b.a-1] INFO updating/launching application: Pirate Galaxy
2018-05-23 22:48:58,832 [b.a-1] INFO check application lock
2018-05-23 22:48:58,834 [b.a-1] INFO lockfile found, check access
2018-05-23 22:48:58,846 [b.a-1] INFO could acquire exclusive lock on lockfile, installed application is not running.
2018-05-23 22:48:58,855 [b.a-1] INFO update application
2018-05-23 22:48:58,861 [j.b-1] INFO prepare install directory
2018-05-23 22:48:58,883 [i.a-1] INFO getting snapshot from metadata
2018-05-23 22:48:59,021 [i.a-1] INFO getting snapshot from directory
2018-05-23 22:48:59,059 [j.a-1] INFO --- updating resources ---
2018-05-23 22:48:59,175 [j.a-1] INFO resource core is up to date, won't update
2018-05-23 22:48:59,566 [j.a-1] INFO resource main is up to date, won't update
2018-05-23 22:49:00,078 [j.a-1] INFO resource basic is up to date, won't update
2018-05-23 22:49:00,084 [j.a-1] INFO --- update finished ---
2018-05-23 22:49:00,088 [j.a-1] INFO --- cleanup started ---
2018-05-23 22:49:00,096 [j.a-1] INFO ignoring file ending: .log
2018-05-23 22:49:00,108 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/hs_err_pid348.log
2018-05-23 22:49:00,113 [j.a-1] INFO ignoring file ending: .properties
2018-05-23 22:49:00,121 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/lang/lang1_1001377_en.properties
2018-05-23 22:49:00,131 [j.a-1] INFO ignoring file ending: .properties
2018-05-23 22:49:00,164 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/lang/lang_1001377_en.properties
2018-05-23 22:49:00,183 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/audio001.dll
2018-05-23 22:49:00,199 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/audioengin01.dll
2018-05-23 22:49:00,216 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/audioengin01lk.dll
2018-05-23 22:49:00,233 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/basesyst01.dll
2018-05-23 22:49:00,249 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/cg.dll
2018-05-23 22:49:00,262 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/d3drenderingsystem0201.dll
2018-05-23 22:49:00,273 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/driv_xal.dll
2018-05-23 22:49:00,283 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/engi01.dll
2018-05-23 22:49:00,284 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/engi01lk.dll
2018-05-23 22:49:00,285 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/forests.dll
2018-05-23 22:49:00,289 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/gui01.dll
2018-05-23 22:49:00,299 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/gui01lk.dll
2018-05-23 22:49:00,312 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/msvcp71.dll
2018-05-23 22:49:00,318 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/msvcr71.dll
2018-05-23 22:49:00,319 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/particlesystem001.dll
2018-05-23 22:49:00,321 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenem01.dll
2018-05-23 22:49:00,322 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenemanagementsystem0001.dll
2018-05-23 22:49:00,324 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenesecuresystem001.dll
2018-05-23 22:49:00,365 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/scenesurfacecalculationextenions001.dll
2018-05-23 22:49:00,379 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/shadermanagementsyste01.dll
2018-05-23 22:49:00,387 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/skys01.dll
2018-05-23 22:49:00,401 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/skys01lk.dll
2018-05-23 22:49:00,411 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/swt-awt-win32.dll
2018-05-23 22:49:00,420 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/tools01.dll
2018-05-23 22:49:00,431 [j.a-1] INFO deleted deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/natives/tools01lk.dll
2018-05-23 22:49:00,445 [j.a-1] INFO ignoring file ending: .errorlog
2018-05-23 22:49:00,450 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/pirategalaxy.errorlog
2018-05-23 22:49:00,455 [j.a-1] INFO ignoring file ending: .dat
2018-05-23 22:49:00,464 [j.a-1] INFO ignoring deprecated file c:/users/tica/appdata/roaming/splitscreen studios/pirate galaxy/gamedata/pirate galaxy/uuid.dat
2018-05-23 22:49:00,473 [j.a-1] INFO --- cleanup finished ---
2018-05-23 22:49:00,480 [l.a-1] INFO --- validating installation ---
2018-05-23 22:49:01,838 [l.a-1] INFO --- validation finished ---
2018-05-23 22:49:01,882 [b.a-1] INFO update LauncherExecutable
2018-05-23 22:49:01,893 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-05-23 22:49:01,896 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/pirategalaxy/launcherExecutableUpdateCurrent.xml
2018-05-23 22:49:01,903 [d.a-1] INFO deleted file from last download try
2018-05-23 22:49:01,984 [d.a-1] INFO time to connect: 0.084 seconds
2018-05-23 22:49:01,988 [d.a-1] INFO content length from http response header: 244
2018-05-23 22:49:01,989 [d.a-1] INFO getting bytes...
2018-05-23 22:49:01,993 [d.a-1] INFO download finished
2018-05-23 22:49:01,996 [d.a-1] INFO finished downloading resource http://api.splitscreenstudios.com/games/pirategalaxy/launcherExecutableUpdateCurrent.xml, took 0.109 seconds.
2018-05-23 22:49:02,004 [a.a-1] INFO finished loading the file successfully.
2018-05-23 22:49:02,007 [c.b-1] WARN try to fallback to deployed JVM..
2018-05-23 22:49:02,010 [c.b-1] WARN try to fallback to deployed JVM..
2018-05-23 22:49:02,019 [b.c-1] ERROR update of the launcherExecutable failed
java.lang.NullPointerException
at java.lang.ProcessBuilder.start(Unknown Source)
at com.splitscreen.launcher.elements.b.a(Unknown Source)
at com.splitscreen.launcher.elements.b.c(Unknown Source)
at com.splitscreen.launcher.elements.b.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.main(Unknown Source)

2018-05-23 22:49:02,028 [b.a-1] INFO wait for ui update to end
2018-05-23 22:49:02,130 [b.a-1] INFO run application
2018-05-23 22:49:02,139 [d.a-1] INFO adding java argument: -Xms40m
2018-05-23 22:49:02,143 [d.a-1] INFO adding java argument: -Xmx128m
2018-05-23 22:49:02,145 [d.a-1] INFO adding java argument: -XX:+UseConcMarkSweepGC
2018-05-23 22:49:02,147 [d.a-1] INFO adding java argument: -Dsun.java2d.d3d=false
2018-05-23 22:49:02,151 [d.a-1] INFO adding java argument: -Dsun.java2d.ddoffscreen=false
2018-05-23 22:49:02,153 [d.a-1] INFO adding java argument: -Dsun.java2d.noddraw=true
2018-05-23 22:49:02,157 [d.a-1] INFO adding java argument: -Djava.net.preferIPv4Stack=true
2018-05-23 22:49:02,160 [d.a-1] INFO adding java argument: -Dsun.java2d.dpiaware=false
2018-05-23 22:49:02,162 [d.a-1] INFO adding java argument: -Dsun.java2d.opengl=false
2018-05-23 22:49:02,164 [d.a-1] INFO adding java argument: -Dsun.java2d.pmoffscreen=false
2018-05-23 22:49:02,166 [d.a-1] INFO adding java argument: -Dsun.awt.noerasebackground=true
2018-05-23 22:49:02,170 [d.a-1] INFO adding java argument: -Djava.library.path="."
2018-05-23 22:49:02,171 [d.b-1] INFO added mainclass to arguments com.splitscreen.pirategalaxy.client.PirateGalaxy
2018-05-23 22:49:02,171 [d.a-1] INFO adding argument: clientUpdateMessage=Downloading and validating game data
2018-05-23 22:49:02,172 [b.a-1] INFO added pass through argument to application: clientUpdateMessage=Downloading and validating game data
2018-05-23 22:49:02,172 [d.a-1] INFO adding argument: prepareDataMessage=Preparing game data
2018-05-23 22:49:02,173 [b.a-1] INFO added pass through argument to application: prepareDataMessage=Preparing game data
2018-05-23 22:49:02,176 [d.a-1] INFO adding argument: startGameMessage=Starting game
2018-05-23 22:49:02,211 [b.a-1] INFO added pass through argument to application: startGameMessage=Starting game
2018-05-23 22:49:02,216 [d.a-1] INFO adding argument: feedback=${tracking.url}
2018-05-23 22:49:02,219 [b.a-1] INFO added pass through argument to application: feedback=${tracking.url}
2018-05-23 22:49:02,220 [d.a-1] INFO adding argument: ssuuid=322d86e9-8c86-4f30-bd03-399fb732b77f
2018-05-23 22:49:02,221 [b.a-1] INFO added pass through argument to application: ssuuid=322d86e9-8c86-4f30-bd03-399fb732b77f
2018-05-23 22:49:02,222 [d.a-1] INFO adding argument: basicfilename=Basic.jar
2018-05-23 22:49:02,222 [d.a-1] INFO adding argument: loadingScreenBackground=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingScreenBackgroundV2.jpg
2018-05-23 22:49:02,223 [d.a-1] INFO adding argument: loadingScreenProgressbar=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbar.gif
2018-05-23 22:49:02,223 [d.a-1] INFO adding argument: loadingScreenProgressbarOverlay=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbaroverlay.gif
2018-05-23 22:49:02,225 [b.a-1] INFO --- starting application ---
2018-05-23 22:49:02,225 [c.a-1] INFO needs minimum JVM version: 1.6
2018-05-23 22:49:02,226 [c.a-1] INFO found running JVM version: 1.8.0_25
2018-05-23 22:49:02,227 [c.a-1] INFO JVM version requirements matched, use running JVM..
2018-05-23 22:49:02,227 [f.a-1] INFO running application: ["C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\java_vm\bin\javaw.exe", -classpath, "C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\gamedata\Pirate Galaxy\PirateGalaxy.jar", -Xms40m, -Xmx128m, -XX:+UseConcMarkSweepGC, -Dsun.java2d.d3d=false, -Dsun.java2d.ddoffscreen=false, -Dsun.java2d.noddraw=true, -Djava.net.preferIPv4Stack=true, -Dsun.java2d.dpiaware=false, -Dsun.java2d.opengl=false, -Dsun.java2d.pmoffscreen=false, -Dsun.awt.noerasebackground=true, -Djava.library.path=".", com.splitscreen.pirategalaxy.client.PirateGalaxy, gameId=pirategalaxy, prepareDataMessage=Preparing game data, startGameMessage=Starting game, feedback=${tracking.url}, ssuuid=322d86e9-8c86-4f30-bd03-399fb732b77f, loadingScreenProgressbarOverlay=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbaroverlay.gif, loadingScreenBackground=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingScreenBackgroundV2.jpg, basicfilename=Basic.jar, loadingScreenProgressbar=http://static.splitscreenstudios.com/splitscreen/games/pirategalaxy/loadingscreenprogressbar.gif, clientUpdateMessage=Downloading and validating game data]
2018-05-23 22:49:02,236 [a.b-1] ERROR applet context is null, can't track
2018-05-23 22:49:02,236 [b.a-1] INFO launcher finished
2018-05-23 22:49:02,237 [a.b-1] ERROR applet context is null, can't track
2018-05-23 22:49:02,238 [LauncherApp.b-1] INFO shutting down.
2018-05-23 22:49:02,238 [LauncherApp.b-1] INFO Not inside gui, exit.
2018-05-23 22:49:02,256 [LauncherApp.a-1] INFO waiting for user shutdown...

Click to expand...

ClockWire · May 23, 2018

Have you tried to delete and install again?

Midnight · May 24, 2018

Yes i have

HGus · May 24, 2018

Delete the folder "C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy" and reinstall

ClockWire · May 24, 2018

Try this link for troubleshooting.. If all else fails i would advise you to contact support.

Splitscreens

HGus » Thu May 24, 2018 7:03 am
Delete the folder "C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy" and reinstall

Or try this option.

Fingers crossed you get it working

LGM Clockwire

Midnight · May 24, 2018

Sadly still doesnt

-BoH- · May 24, 2018

Midnight said:
Sadly still doesnt

If i were you, i would send a ticket to splitscreen support.

HGus · May 25, 2018

If you delete the folder

Code:

C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\java_vm

the game will try to use any Java installation that you have in your system. Sometimes that can help if your system Java is more up to date with your Windows version (bug fixes and so...)

Narokath · May 25, 2018

Have you tried a clean uninstall/reinstall of the launcher? https://support.splitscreenstudios.com/index.php?/Knowledgebase/Article/View/108/63/updating-the-game-launcher

Midnight · May 25, 2018

Tried and still didnt work

Midnight · May 25, 2018

If i were you, i would send a ticket to splitscreen support.

Done

If you delete the folder
CODE: SELECT ALL

C:\Users\Tica\AppData\Roaming\Splitscreen Studios\Pirate Galaxy\java_vm
the game will try to use any Java installation that you have in your system. Sometimes that can help if your system Java is more up to date with your Windows version (bug fixes and so...)

Still doesnt

Have you tried a clean uninstall/reinstall of the launcher? https://support.splitscreenstudios.com/ ... e-launcher

Yes and still doesnt

Midnight · May 27, 2018

Update:Somehow is a problem with my internet since using a vpn solved it

HGus · May 28, 2018

Have you checked Java connection?

Open "Control Panel" --> "Programs" --> "Java", click the "Network settings" button and be sure that "Direct connection" is selected.

http://prntscr.com/jnhbhv

Midnight · May 28, 2018

Done and still nothing

Faye · May 31, 2018

Hey Midnight

Midnight said:
Done and still nothing

Please submit a ticket to support, we need more information

Greetings Faye

jonsey · Aug 19, 2018

howdy ppl,

after update on windows 10 the client download on pg's site does not work; i got messages that download is incomplete. that means i cant start the game; after downloading the client and starting the launcher stops saying details or retry. Retry option doent work.

Has any1 had same trouble reinstalling the client?
Any suggestions?

Regrats,

Jonsey proud member of Vanguard on Solaria R70.

jonsey · Aug 19, 2018

copy of my detailed info:

If the problem keeps persisting, please copy the contents of this log and send them to our support.

System information:
----------------------------------
Date: Sun Aug 19 22:34:54 CEST 2018
OS name: Windows 8.1
OS version: 6.3
OS patch level:
OS arch (Java): x86
OS language: nl_NL
Processor arch: 64
Java VM version: 25.25-b02
Java version: 1.8.0_25
Sun Arch Data Model: 32
Available memory: 16252928
Free memory: 10261760

---------------- Trace ----------------

java.net.SocketException: Address family not supported by protocol family: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.<init>(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.a.a(Unknown Source)
at com.splitscreen.launcher.elements.g.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.main(Unknown Source)

2018-08-19 22:34:52,907 [LauncherApp.a-1] INFO Logging configured.
2018-08-19 22:34:52,969 [LauncherApp.a-1] INFO Logging configured.
2018-08-19 22:34:53,016 [d.a-1] INFO -------------- Preparing Raw Application Arguments ---------------
2018-08-19 22:34:53,032 [d.a-1] INFO adding argument: gameId=pirategalaxy
2018-08-19 22:34:53,719 [a.b-1] INFO init Configuration-object
2018-08-19 22:34:54,266 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-08-19 22:34:54,281 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml
2018-08-19 22:34:54,297 [d.a-1] INFO deleted file from last download try
2018-08-19 22:34:54,438 [d.a-1] ERROR download failed for resource http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml error:
java.net.SocketException: Address family not supported by protocol family: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.<init>(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.a.a(Unknown Source)
at com.splitscreen.launcher.elements.g.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.main(Unknown Source)

2018-08-19 22:34:54,438 [d.a-1] INFO download of http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml did not complete, retry 0
2018-08-19 22:34:54,453 [d.a-1] INFO SimpleDownloadTool is opening a connection..
2018-08-19 22:34:54,469 [d.a-1] INFO URL: http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml
2018-08-19 22:34:54,500 [d.a-1] INFO deleted file from last download try
2018-08-19 22:34:54,516 [d.a-1] ERROR download failed for resource http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml error:
java.net.SocketException: Address family not supported by protocol family: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.<init>(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.a.a(Unknown Source)
at com.splitscreen.launcher.elements.g.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.main(Unknown Source)

2018-08-19 22:34:54,531 [d.a-1] INFO download of http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml did not complete, retry 1
2018-08-19 22:34:54,547 [d.a-1] ERROR couldn't load resource http://api.splitscreenstudios.com/games/gamemap/gameUrlMap.xml after 2 tries. reason:

java.net.SocketException: Address family not supported by protocol family: connect
at java.net.DualStackPlainSocketImpl.connect0(Native Method)
at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.net.NetworkClient.doConnect(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.openServer(Unknown Source)
at sun.net.www.http.HttpClient.<init>(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.http.HttpClient.New(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(Unknown Source)
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at java.net.HttpURLConnection.getResponseCode(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.download.d.a(Unknown Source)
at com.splitscreen.launcher.shared.tools.a.a(Unknown Source)
at com.splitscreen.launcher.elements.g.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.a(Unknown Source)
at com.splitscreen.launcher.LauncherApp.main(Unknown Source)

NoMeSeLaContraseña · Aug 20, 2018

Hello jonsey,

1ºst, you should make a ticket for this kind of issues, we can fix general issues in here, but if it goes into something more complicated i would recommend sending a ticket -> https://support.splitscreenstudios.com

2ºnd, by the trace (**IF IM NOT WRONG**) looks like your game couldn't download some files from the API, idk if its the file itself or maybe your DNS can't resolve the domain name from their API. It could be something else too...

Anyway, best regards, and good luck!

HGus · Aug 22, 2018

Try openning api.splitscreenstudios.com on your browser, you should get a blank page, without error messages. You you get any error then something in your computer or network provider is blocking access to the servers.

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