If you were to send a Ticket to Support, They will tell you what to do. Support will not answer Forum Posts & GMs have no access to this info.
You may contact Support 3 Ways as shown below:
1) Thru In-Game Help (? at top of Screen by the Cart)
2) Thru the Web Page: http://support.splitscreenstudios.com/
3) by sending an E-Mail with screenshots & details to support@pirategalaxy.com