Cannot reach log in screen

[SnowRaven]

Ive been taken off my laptop, so the only way I can get online is using the main computer, it is a Compaq Presario

I use the Browser version and it starts up fine, gets through all the loading screens but then...

( If it shows only half image as it does for me goto this. http://img339.imageshack.us/img339/8610/stuckonthisscreen.png )

I get stuck onto this screen and it doesnt change.. same thing happens on the client, Ive done repair..

this is the compatibility check results :arrowd: :arrowd: :arrowd:


System information:
----------------------------------
Date: Sat Jul 03 15:37:59 BST 2010
OS name: Windows XP
OS version: 5.1
OS arch: x86
Java VM version: 16.3-b01
Java version: 1.6.0_20
----------------------------------

REPORT
------------------------------------------------------------------------------------------------------------------------------------------------------------
Checking free diskspace:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Launch a process:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Test file download:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Testing connection:
OK
------------------------------------------------------------------------------------------------------------------------------------------------------------
Testing DirectX support:
OK

---------------------------------
System Information:
---------------------------------
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.100216-1514)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 061
System Model: PS265AA-ABU SR1329UK GB510
Processor: AMD Athlon(tm) 64 Processor 3400+, MMX, 3DNow, ~2.4GHz
Memory: 512MB RAM
Page File: 682MB used, 565MB available
DirectX Version: DirectX 9.0c (4.09.0000.0904)

---------------------------------
DxDiag Notes:
---------------------------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

---------------------------------
Display Devices:
---------------------------------
Card name: NVIDIA GeForce FX 5200
Manufacturer: NVIDIA
Chip type: GeForce FX 5200
Display Memory: 128.0 MB
Current Mode: 1280 x 1024 (32 bit) (60Hz)
Driver Name: nv4_disp.dll
Driver Version: 6.14.0010.6176 (English)
Driver Attributes: Final Retail
Driver Date/Size: 7/12/2004 16:50:00, 3740032 bytes
WHQL Logo'd: n/a
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

---------------------------------
Sound Devices:
---------------------------------
Description: Realtek AC97 Audio
Default Sound Playback: Yes
Driver Name: ALCXWDM.SYS
Driver Version: 5.10.0000.5840 (English)
Date and Size: 4/20/2005 11:00:56, 2317696 bytes
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Full
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
EAX(tm) 2.0 Listen/Src: Yes, Yes
------------------------------------------------------------------------------------------------------------------------------------------------------------

Ive updated Java to latest.. what else can I do?

 

[Astraeus]

You need to send this as a Ticket to support@pirategalaxy.com using the following Template:

Pirate Galaxy Version:
Browser or Client:
Pilot name:
Server:
Mission Name:
Bug / Problem / Issue Details:
Steps to reproduce:

Also, Please attach a copy of your Java Log. You may get the Java Log here:
http://eu.pirategalaxy.net/fw/js/medic.html (Pirate Galaxy Medic report)

Support will not Diagnose Issues posted in the Forum as there is no Bug Tracking

 

[SnowRaven]

Is the Java log above in the test I took?

Also do I send the ticket via email? Ive never sent any tickets before so not sure

 

[Astraeus]

Yes to both Questions