First of all, I want to emphasize that this is not a complaint thread. I understand there are technical problems with Solaria, and furthermore, I genuinely appreciate all the efforts that are going into fixing them.
I do want to point out that these problems are now exceeding the normal range of expected downtime, which are less detrimental (though no less disconcerting) to non-paying players like myself, but must be extremely taxing to a paying player, who has bought in-game benefits which have a limited lifespan and have these benefits reduced by forced server downtime. In addition, this may also discourage some players from investing in memberships and boosters until such problems have become stabilized.
I would therefore like to suggest that Solaria players get some type of consideration to acknowledge our patience with the situation, and to encourage the server player base to continue growing. After all, there are many new players in the server, and it is beginning to look very promising as these players gain quickly in rank. It would be a tragedy to lose them to frustration, when it could be easily avoided. And best of all, such an action costs Splitscreen Studios nothing, while the (business) benefits of a growing and happy player base are quite tangible.
Such consideration need not be drastic or excessively generous. Even small gestures of acknowledgment can improve morale and goodwill significantly, for instance, any one of the following:
- Solaria-exclusive booster (1-2 days)
- Solaria-exclusive event
- Solaria-exclusive skin
- One time energy charge for all Solaria players, 5X Cap
Hopefully, one of these suggestions (or something similar) would be easy to implement, and reasonable in the sense that they are not game-breaking or unbalancing, yet a strong statement from the PG team that Solaria is not being forgotten or marginalized, despite the technical problems.
I do want to point out that these problems are now exceeding the normal range of expected downtime, which are less detrimental (though no less disconcerting) to non-paying players like myself, but must be extremely taxing to a paying player, who has bought in-game benefits which have a limited lifespan and have these benefits reduced by forced server downtime. In addition, this may also discourage some players from investing in memberships and boosters until such problems have become stabilized.
I would therefore like to suggest that Solaria players get some type of consideration to acknowledge our patience with the situation, and to encourage the server player base to continue growing. After all, there are many new players in the server, and it is beginning to look very promising as these players gain quickly in rank. It would be a tragedy to lose them to frustration, when it could be easily avoided. And best of all, such an action costs Splitscreen Studios nothing, while the (business) benefits of a growing and happy player base are quite tangible.
Such consideration need not be drastic or excessively generous. Even small gestures of acknowledgment can improve morale and goodwill significantly, for instance, any one of the following:
- Solaria-exclusive booster (1-2 days)
- Solaria-exclusive event
- Solaria-exclusive skin
- One time energy charge for all Solaria players, 5X Cap
Hopefully, one of these suggestions (or something similar) would be easy to implement, and reasonable in the sense that they are not game-breaking or unbalancing, yet a strong statement from the PG team that Solaria is not being forgotten or marginalized, despite the technical problems.
