Yes i was, i went to slipstream, i tried troubleshooting, there was an area that indicated it would lead you to reporting server issues, but once you click the next, the server issue part was replaced by computer and internal network issue support.
I know on other games a person would contact a GM, they would check the info and imediatly pass it to the company, I tried contacting a GM but there was none online for a long time, once one came online i contacted him, he informed us that he had made a forum post and hoped someone might see it, after further research its my understanding GM's in this game are knowledgeable players. The gm was very reassuring but informed us that he had no method of direct contact.
on browsing for support median's it turns out there's links here there and every were. The link you provided me, is different than any others i followed, but is the link were i found the "alls well server status message" for our server.
on further investigation it took me to one of the "server ticket" systems i found when i was searching, i did put a ticket forward at some stage during this issue to be met with an auto response, but if that's the "official" reporting method then you have answered my question.
With that being said, can someone verify who the official reps are in this forum from the company?
ie, rainion makes a statement
"Currently Askone is in a state of Suspended Animation. We are working on correcting this issue. Kalgan Pilots, Please be Patient."
How do i know if this is an official statement or not? To be honest, i saw the identical GM tag on his post and assumed he was dengar (I know i should pay more attention) and as stipulated dengar had advised he had no method of direct communication.
i now see rainion is the Lead GM, does that make him an official rep? or was he just being reassuring, im unsure.
EDIT: after getting a response for my ticket after 6 hours im disappointed that's the official method of reporting such things.
Priority: Low
A server being unplayable for 6 hours is low priority?
A quick fob off, and closed ticket. *shrug* no wonder i had never heard about this great game in the mmo world for all the years ive been playing paid/free mmo's.
In the case of a Server Issue when there is no GM available, Please create a Ticket for Support thru 1 of the Following: