For someone to help you with your problems, you really need to make it easy for them to work out how to.
You need to give at least the basics of, your pilot name, location, exact details surrounding the problem and any things you notice on screen that don't seem right. For example, do you actually have the 'Land on planet" icon at the top of the screen? This was a big problem when Solaris first started.
Give them as much information as possible and better, send it in a ticket! ^^