The difference is, that in the old days, the GM's were..... how can i put this......More accessible maybe...
If you had an issue they would look into the problem for you, they would make a point of reporting back to you, the progress of the issue/bug you reported to them....
If there was was an issue with another player, they would investigate both sides of the story before taking action.
The original GM's would interact with the players... such as RED SUNDAY ( for those that can remember )
The GM's would also spawn events ( even though they were laggy ) hehehe
But now all you get from the GM's is ,,,, 'Raise a ticket and sent it In'
Agreed GM's have a hard job, but SS need to allow their GM's to be like the original GM's of all, they need to be more personal with players and be seen to be more approachable, and actually help players with their issues...
Server offline.... got bored and decided to visit the forum , for probably the first time in a year.....lol