A Reminder for Gamigo account holders

[Delloda]

This is to remind you that if you are playing this game from a Gamigo account and have a problem with your password or any account problems that you have to ticket the gamigo GAS account ticketing system. Do not ticket our support ticketing system or PM me since I will just say the same thing to you and would just waste time rather than get it sorted quicker.

Gamigo accounts are maintained by Gamigo. we do not have any access to these accounts and cannot rectify any problem you may have with them.

Please also make sure you update your GAS account with address and telephone details so that your accounts can be verified if needed.

 

[retro]

this is bad as gamigo dont really give a dam about our account here, its hard enough to get anything out of gamigo, i play a few gamigo games and getting any reply from there gas system is like getting bloody out of a stone. This is the problem with having 3 or 4 different companys run accounts for you, it should be like this any problems we have with our account we ticket splitscreen and then splitscreen go to gamigo, aeria,bigpoint and get it fixed, it looks and feels bad when splitscreen the owners of the game cant get to look at or fix 80% of the accounts that are in this game, the accounts of players should always stay with the owner of the game the player signed up to play. if we ticket splitscreen and we have a gamigo account splitscreen should pass the info of the account and the problem to gamigo,aeria,bigpoint and get it fixed. it just feels now you have your own account system and own payment system that you are washing your hands of other account that aint with splitscreen, cos we all know all gamigo accounts pay gamigo not splitscreen when we buy gold, so cos we pay gamigo and not splitsreen it feels like you guys dont want to know now if we have any problems, us gamigo account holder have no gms or anything like that to talk to about account problems in game, so if gamigo are still part of this game and still getting my cash i want them to at least put a few gamigo gms back in the game so we got some support staff to help us too

 

[ZeribreX]

If what retro says is correct, Is there anyway that SS can transfer my account from Gamigo to SS

 

[retro]

If what retro says is correct, Is there anyway that SS can transfer my account from Gamigo to SS

iv already asked this question and the answer is yes it is possable to transfer your account BUT it would take a alot of time to do

 

[ZeribreX]

I would rather that time be taken then my account taken from people as it is happening now anyway. I keep logging in to find myself podded then taken to starbase

 

[retro]

I would rather that time be taken then my account taken from people as it is happening now anyway. I keep logging in to find myself podded then taken to starbase

the thing is i dont think splitscreen have the time to transfer everyones account cos the only way to do it is re make everyones account under the splitscreen account system

 

[ZeribreX]

So I cant get my rank 57 transferred? Ill be forced to make a new Acc?

That sucks

 

[retro]

yep thats how it goes buddy cos gamigo dont even reply to emails sent to them about this game all gamigo see this as is free cash till everything messes up and then they will just wash there has of it all. just look at the mid air stop post we was just in that is now locked, and look at the replys the mod has put and you will see splitscreen dont care about what happens to gamigo accounts and what gamigo account holders do in game, but this reply in the mid air stop post is the opinion of just 1 forum mod not all splitscreen staff

 

[ZeribreX]

[sarcasm]Well thats fair isnt it[/sarcasm]

SS you own the game, why cant you do anything about the accounts!

 

[retro]

to me it sounds like gamigo is gettin there pie and eating it cos they dont support the players on this game that have gamigo account, just try send a ticket to them about this game and see what reply you get, iv taken screen shots of my account and info and if my account ever gets corrupt or stops working i hope splitscreen does the right thing and re makes my account for me with all my stuff, i know they have re made peoples account before that have been bugged and can not be fixed, buccannerbills account was re made after bein bugged and couldnt be fixed so if they can do it for 1 player its only right it will be done for all players that have this problem. i know delloda goes that extra mile to help players no matter who there account is with, im just glad the leader of the english server acts like a human and is reasonable and does not act like some super god

 

[ZeribreX]

The only thing about my problem and why I asked for a transfer, My gAS account system has been hacked into, I cant go in there to change my PG password and when I do forgot your password I dont get the email, So im trapped.

 

[ON_ur_SYX]

I can't believe what I am reading. People pay real money and spend time on this game only to get reamed time and time again. This is a fantastic game, but the way the customers/players are being treated is disappointing. SS should take the time to make sure everyone is able to keep their account as is because it is not our fault that they are having issues with these accounts. This is their responsibility and yet we are the ones paying the price. Literally.

I have already started a new account on the Solaris server, at this time I am level 24.
I was a level 43 on the Askone server and let me tell you I don't want to start over a 3rd time. Also, I don't play as much on the Askone server anymore as all my friends came over to the Solaris server.

I work hard for my money and when I spend it on something be it a game or a car or food, I expect to get what I have paid for. Not get everything changed on me after I pay for it. This just takes the wind out of my sails. I felt relief when SS took over things from Gamigo because I thought.."finally, we will have some order and things will get done right", but things haven't improved its been one nasty surprise after another with customers/players paying for it. Pirate Galaxy is a great game, I enjoy playing it and don't mind spending the cash on it, and I hope that whoever is in charge will take all of this into consideration, and not just write us off.

 

[ON_ur_SYX]

This is to remind you that if you are playing this game from a Gamigo account and have a problem with your password or any account problems that you have to ticket the gamigo GAS account ticketing system. Do not ticket our support ticketing system or PM me since I will just say the same thing to you and would just waste time rather than get it sorted quicker.

Gamigo accounts are maintained by Gamigo. we do not have any access to these accounts and cannot rectify any problem you may have with them.

Aren't you the one's who switched the gold to the highest ranking account?? Why don't you just switch it back and let us play the game already? If you do not have access to "those" accounts then how did you move our gold from one to the other? You are the one's who made those changes that caused our gold to be put on a higher ranking account yet you say you have no access. Could you please explain?

 

[JudgeDredd]

Contrary to popular belief, Gamigo does care about your accounts. Most of you know me as Osirus. I still work for Gamgio, and, I am assigned to assist the tickets that come in from the Gamigo accounts. Even though I am no longer CoMa for PG, I still take care of you guys as best as I am able, and so does the others assigned to this. Currently I have noted problems with the password system but I am doing my best to get them to fix it.

 

[Delloda]

I can't believe what I am reading. People pay real money and spend time on this game only to get reamed time and time again. This is a fantastic game, but the way the customers/players are being treated is disappointing. SS should take the time to make sure everyone is able to keep their account as is because it is not our fault that they are having issues with these accounts. This is their responsibility and yet we are the ones paying the price. Literally.

You clearly do not understand what I was writing about. I'm saying that if you have account access problems, gold buying problems, password changing problems, missing gold problems, and all GAS related problems you should contact gamigo because although we will try to as much as we can from this side, it is only gamigo account support that has full access to help yo resolve your problems.

Poeple have been ticketing and pming me asking to change their passwords and since i have no access; i can't do. The best I can do is refer them to gamigo ticketing and write faqs in the forum to direct people.

Aren't you the one's who switched the gold to the highest ranking account?? Why don't you just switch it back and let us play the game already? If you do not have access to "those" accounts then how did you move our gold from one to the other? You are the one's who made those changes that caused our gold to be put on a higher ranking account yet you say you have no access. Could you please explain?

Again, you misunderstand the change we made. The change was that we fixed it so that only the highest ranking pilot in your account will receive the automatic level up gold. The highest ranking pilot is usually the pilot you play the most. This fixed an age old bug that when you level up any pilot you get gold so therefore people were making a pilot on every server and in order to exploit this.

Contrary to popular belief, Gamigo does care about your accounts. Most of you know me as Osirus. I still work for Gamgio, and, I am assigned to assist the tickets that come in from the Gamigo accounts. Even though I am no longer CoMa for PG, I still take care of you guys as best as I am able, and so does the others assigned to this. Currently I have noted problems with the password system but I am doing my best to get them to fix it.

As expected, gamigo staff are trying their best to resolve your GAS account problems and if Osirus is on the case, you know it will be done properly!

If you do ticket us or gamigo, please send proper information like steps you did before and after rather than "I wantz my stuff back nowz or else I leave and never ever comez back!" which is no use to anyone.

 

[retro]

well if osirus is still on with looking after gamigos side of pirate galaxy then at least i know and trust him and know he does a great job so that a bonus, but i have sent some tickets to gamigo and got no reply to this date. can i ask is there a deadicated team at gamigo to help with problems with pirate galaxy or is it just a computer stuck in the corner of the office that someone checks from time to time when they get some spare time

 

[JudgeDredd]

The only Issues I can help with at Gamigo is the ones concerning gold purchases and passwords. With the split between splitscreen and Gamigo back in march, we do not have access to server logs and in game access to check anything game related like where a ship was lost, equipment went missing, endless loading, bad client, etc. All technical issues have to be reviewed by Splitscreen staff. All Gold, account passwords, lost passwords, and such go through Gamigo if thats where your account was originally created because Splitscreen no longer has access to that information. I check the messages on it every day and answer all that I am able to. Hope this helps guys, have fun.

 

[retro]

The only Issues I can help with at Gamigo is the ones concerning gold purchases and passwords. With the split between splitscreen and Gamigo back in march, we do not have access to server logs and in game access to check anything game related like where a ship was lost, equipment went missing, endless loading, bad client, etc. All technical issues have to be reviewed by Splitscreen staff. All Gold, account passwords, lost passwords, and such go through Gamigo if thats where your account was originally created because Splitscreen no longer has access to that information. I check the messages on it every day and answer all that I am able to. Hope this helps guys, have fun.

so say if my account gets corrupted or bugged who do i ticket is it gamigo or splitscreen

 

[FFX13]

Delloda wrote:
Again, you misunderstand the change we made. The change was that we fixed it so that only the highest ranking pilot in your account will receive the automatic level up gold. The highest ranking pilot is usually the pilot you play the most. This fixed an age old bug that when you level up any pilot you get gold so therefore people were making a pilot on every server and in order to exploit this.

As far as i know no gm or topic on the forum stated that this was a bug,
and even if it was then why you waited so long to fix this?
Its clear that this "bug" was a money loser for SS/Gamigo.
So its strange that it took so long to fix this

 

[JudgeDredd]

so say if my account gets corrupted or bugged who do i ticket is it gamigo or splitscreen

Honestly depends on what gets corrupted. If you lose ships, equipment, levels, exp, etc. You have to contact Splitscreen.

If your player file gets corrupted and the gold dissapears, now thats a much harder issue and something Splitscreen would have to look at.

If you buy gold, and do not get it credited to your account, now thats where you contact Gamigo. When you send in a ticket, we pull up your purchase account, in it we can verify whether the transaction went through, if you were credited gold or if the transaction failed or was on hold. When you buy gold, the bigest thing to remember is to NOT make multiple purchases. Most things like PayPal, MoneyBookers and such have fraud protection built in, if you try to buy something more than 2-3 times, and it fails, the account locks up and takes a week or more to clear.

If you buy gold and the transaction is 'Pending' the account tries to collect it for 7 days, after that, it drops off the collection program. Best way to make sure it goes through is to make 1 purchase of what you need, make sure the account has enough money on it and to not spam purchases. Sometimes a purchase on a weekend will not show up till the following business day (monday) so if you try on a weekend, and it doesnt go through, wait till tuesday to contact us to check on it.

As for account passwords, some of the older players that lost their passwords, lost their accounts permanently. Easiest way to prevent this is to make sure on your gAS account, you fill out all your information pertaining to name, address and such. If you lose your password, we simply ask for the same information to verify ownership of the account, an Email address is not proof of ownership. If an email address is discontinued, you have to contact us through the gAS with the same information, and add what email address it originated from and what you want the new email address to be. Afterwards, we send you a new password change email to the new one.

I hope this helps explain our end of what Gamigo can and cant help with. Enjoy the game folks.