I received email from SS with help for log in issue 47IN and lag. I did and so far no log in problems and lag has decreased to almost none so here is what they gave me:
Hello Pilot,
We understand you have been annoyed firstly with the 47IN error then this
loading screen issue, can i ask to try the following.
First can i ask you to check if there updated graphics card drivers available to
your particular graphics card or windows updates.
Another thing is clear Java cache, if unsure how to do this go to control panel
and find java in there in unable to find it use the search function, double
click the icon then on general tab, click settings under the temporary internet
heading then it will open a new window, then click delete files, a new box opens
again, then make sure all 3 boxes in the new pop up box are checked, then click
ok on all 3 windows (the two new popup windows and the original java window)
Next you could try resetting your winsock file, this refreshes all internet
TCP/IP setting but does NOT delete any information like favourite web pages,
stored forms or passwords, to do this you will need to run command prompt in an
elevated level, to do this in windows XP/Vista/ 7 press the windows button, on
the search or run box type CMD and hold down shift and ctrl until you press
enter, if it has worked it will ask permission to run allow it, this process
needs elevated mode as i mentioned earlier. if the window shows c:\windows it is
elevated if it displays c:\users\name then this is NOT elevated.
Windows 8/8.1 right click windows button on the bottom left and select command
prompt (Admin)
follow next step regardless of which version of windows is being used.
(c:\windows\system32) will be displayed then type the following including
spaces and press enter NETSH WINSOCK RESET
you will need to restart your computer after this process.
We hope this will help solve your issue.
We will now close this ticket.
Best Regards
English Support Team
Good luck hope this helps some. : )
Hello Pilot,
We understand you have been annoyed firstly with the 47IN error then this
loading screen issue, can i ask to try the following.
First can i ask you to check if there updated graphics card drivers available to
your particular graphics card or windows updates.
Another thing is clear Java cache, if unsure how to do this go to control panel
and find java in there in unable to find it use the search function, double
click the icon then on general tab, click settings under the temporary internet
heading then it will open a new window, then click delete files, a new box opens
again, then make sure all 3 boxes in the new pop up box are checked, then click
ok on all 3 windows (the two new popup windows and the original java window)
Next you could try resetting your winsock file, this refreshes all internet
TCP/IP setting but does NOT delete any information like favourite web pages,
stored forms or passwords, to do this you will need to run command prompt in an
elevated level, to do this in windows XP/Vista/ 7 press the windows button, on
the search or run box type CMD and hold down shift and ctrl until you press
enter, if it has worked it will ask permission to run allow it, this process
needs elevated mode as i mentioned earlier. if the window shows c:\windows it is
elevated if it displays c:\users\name then this is NOT elevated.
Windows 8/8.1 right click windows button on the bottom left and select command
prompt (Admin)
follow next step regardless of which version of windows is being used.
(c:\windows\system32) will be displayed then type the following including
spaces and press enter NETSH WINSOCK RESET
you will need to restart your computer after this process.
We hope this will help solve your issue.
We will now close this ticket.
Best Regards
English Support Team
Good luck hope this helps some. : )